DNK Customer portal registration process SOP

DNK Customer portal registration SOP

Introduction

The DNK Customer Portal is designed to facilitate seamless interactions for registered users. This guide provides a step-by-step process for navigating and utilizing the portal efficiently. Access the DNK Customer Portal using any modern browser, preferably Google Chrome, Mozilla Firefox, or Microsoft Edge, by visiting DNK Customer Portal.

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1. Registration Process

Step-by-Step Registration:

1. Access the Portal: Open your preferred browser and navigate to DNK Customer Portal.
2. Initiate Registration: On the login page, click on “Don’t have an account? Register Now.”
3. Fill in Details: Complete the registration form with the following details:
   • User ID: 8-15 characters in lowercase.
   • Email ID: A valid email address (15-50 characters).
   • Mobile No: A valid 10-digit mobile number.
   • Password: An 8-15 character alphanumeric string with one uppercase letter, one lowercase letter, one numeric digit, and one special character (@, #, $, %, ^, &, *).
4. Agree to Terms: Read and accept the Terms & Conditions.
5. OTP Verification: Receive an OTP on your mobile number, enter it for verification, and complete the registration.
6. Confirmation: A confirmation SMS will be sent to your registered mobile number.

2. Login Process

Logging In:

1. Access the Portal: Open your browser and go to DNK Customer Portal.
2. Enter Credentials: Choose to log in either by username or mobile number.
3. OTP Verification: Click on ‘Get OTP,’ enter the OTP received on your registered mobile number, and click ‘LOG IN.’

3. Portal Navigation

The DNK Customer Portal features two main menus for easy navigation: the User Menu and the Operations Menu.

3.1 User Menu Options:

• Manage Profile: Update your business details, including IEC, AD Code, GSTIN, LUT, and contract details.
• Change Password: Securely update your login password.
• Logout: Securely log out of your session.

3.2 Operations Menu:

• Article Booking: Enter consignment details manually.
• Bulk Upload: Upload multiple consignments using an Excel template.
• Documents Upload: Submit necessary documents.
• Forms Download: Access required forms.
• History: View past activities and bookings.

4. Detailed Features

4.1 Profile Management:

• Business Details: Enter and update business-specific information such as IEC, AD Code, GSTIN, and contract details.
• Basic Profile: Update your name, company name, address, city, and pin code.
• Address Book: Save and manage sender and recipient addresses for quick access.
• KYC Upload: Upload necessary KYC documents, including IEC, GSTIN, and other relevant business documents.

4.2 Dashboard:

The dashboard provides an overview of consignment statuses, booking analysis, and detailed reports. Key features include:

• Consignment Search: Search for individual consignments.
• Consignment Analysis: View consignments in various statuses like pending induction, in transit, under customs processing, and dispatched.
• Booking Analysis: Analyze bookings by mail class and top countries.

5. Article Booking

Step-by-Step Article Booking:

1. Check Services: Verify the availability of services for the destination country.
2. Enter Details: Provide consignment details, including product category, weight, value, and any necessary licenses or certificates.
3. Select PBE: Choose the appropriate Postal Bill of Export (PBE) form based on the type of export (e-commerce or other).
4. Upload Documents: Upload necessary documents, such as licenses and certificates, required for customs clearance.

Conclusion

The DNK Customer Portal is a robust tool designed to streamline the shipping and documentation process for businesses. By following this guide, users can efficiently manage their profiles, book consignments, and keep track of their shipping activities. For any issues or further assistance, users can contact the CEPT team at uiteam.cept@indiapost.gov.in.